Client:  Real Estate State Department   

Challenge:    The client was concerned about the many calls they received regarding the licensure process and how many incomplete applications were being submitted to the department.  

Solution:  An online procedural course was launched to walk licensees through the online application process from start to finish ensuring they clearly understood the requirements for licensure. Licensees received an email link to the course after passing the real estate exam along with their login information.

Results:    The client noted a significant decrease in call volume regarding licensing and fewer application rejections due to errors.

Tools: 

• Google Slides

Client:  Evergreen Floral   

Challenge:   Current training was one-to-one requiring a team member to physically walk through job tasks with a new employee taking up valuable time and staffing.

Solution:  The online training course provided new employees with overall job duties and delivery procedures.

Results:    The client found that delivery training time decreased, delivery personnel had a solid understanding of delivery procedures, and staff were able to maintain daily duties while onboarding new employees. 

Tools: 

• Google Docs